Docusign vs. LLMs: Docusign’s AI Advantage

LLMs are great for basic contract features, but summarization from individual documents is table stakes at this point.  

The hard part—the part that unlocks contracts’ value, not just their basic information—requires a scaled platform that artfully manages the end-to-end workflows of an agreement journey, with deep AI contract expertise informed by an unmatched dataset of private, consented real-world contracts. And arming that platform with enterprise-grade security and compliance is non-negotiable.

Because AI can do so much more than summarization: It can help streamline the entire agreement process, from generating, reviewing and negotiating agreements to optimizing workflows for approval and signature, to analyzing the data in completed agreements, saving businesses critical time and money.  

That’s where Docusign’s category-leading, workflow-first AI contract platform excels in four key areas:

1. Docusign’s AI advantage: contract data 

The best data gets the best results. Agreements come in countless forms—spanning industries, functions, and geographies. Effective agreement AI needs to understand that context. A great agreement AI platform will perform better when trained on contract-specific data.

Docusign’s AI trains on a rich, diverse library of consented, private agreements, covering a variety of contract types, clauses, customer segments, languages, and verticals. Since last year, our AI engine, Docusign Iris, has processed over 100 million customer agreements. Docusign’s data is anonymized and consented.

We estimate our data advantage can deliver a 15%-point improvement in precision and recall compared to our models trained on public contract data, helping your teams analyze agreements faster and with greater confidence.

2. Docusign’s connected platform advantage: embedded workflows and 1000+ active integrations 

To unlock the most value and operational efficiency, you need a workflow-first platform that establishes ground truth, managing templates to create a single source for all contracts. It can then capture the full history of every version, redline, and comment for a complete audit trail. It’s an automatic contract library with an always up-to-date repository of executed contracts, no manual uploads required. This is a foundation that drives accuracy, understanding and provides a framework for automation, including agentic abilities. 

A workflow-first platform is a force multiplier when connected to your company’s other systems of record, such as CRM, ERP and HRM.  Docusign has more than 1,000 active integrations and enterprise-ready APIs that help connect the agreement process directly into the tools you already use. That means agreements flow seamlessly across your business, deployment is faster, and adoption is easier—without leaving your favorite software tool. 

Docusign IAM embeds AI into the tools and data across your agreement workflows, providing AI access to the history of how the agreement was drafted and negotiated and that in turn provides the foundation for agents and other forms of automation. It includes out-of-the-box reporting that uses AI to generate comprehensive, pre-built reports, providing a bird's-eye view of your agreement portfolio and uncovering deeper insights. 

3. Docusign’s trust advantage: enterprise-grade security and compliance 

Agreements hold some of your business’s most sensitive information—about your company, your customers, vendors, and your employees. You need a platform you can trust to keep that data secure.

Docusign consistently meets the stringent security requirements of even the most security-conscious organizations, including the world’s largest financial institutions, the U.S. Federal Government, and the more than 87% of Fortune 1000 companies that use Docusign.

Docusign leverages 20 years of experience and is trusted by more than 1.7 million customers to manage their contracts and the Docusign IAM platform is FedRAMP® Moderate authorized, reflecting its enhanced security and compliance.

Newsweek has named Docusign the most trusted software and telecommunications company in America two years in a row. 

4. Docusign’s scalability advantage: processing millions of contracts 

As your business grows, the number and complexity of contracts your teams handle grows too—and you need to be able to run analysis across all of them. Requests like “Find all contracts from last year where Total Contract Value was > 1M” or “Find all contracts representing businesses with operations in Ukraine” or “Find all contracts that allow for the use of a customer’s logo in marketing materials” used to take a whole team. Without automation, managing that volume can quickly drain resources and bury employees in repetitive, manual tasks.

Enterprise-grade contract platforms need to do more than process agreements—they need to deliver insights at scale. Docusign has fine-tuned its AI models to handle hundreds of millions of agreements efficiently, giving you speed and accuracy without ballooning costs.

We build platform-independent solutions designed to meet your needs, combining foundational models with in-house innovations to give you the optimum mix of accuracy, flexibility, and cost-effectiveness. 

The result: Your teams win, and your business moves faster.

Docusign customers are seeing measurable results: Teams spend less time on manual tasks, deals close sooner, and compliance risks are dramatically reduced.

• Docusign enterprise customers reported 75% faster contracting cycle, freeing employees to focus on higher-value work.

• Agreements move faster, with Docusign enterprise customers reporting an 81% improvement in document turnaround time, which means deals close sooner and customers get served faster.

• And just as important, enterprises are strengthening compliance and protecting their reputation, with enterprise customers citing a 77% improvement in risk mitigation in agreement management processes.

If you want agreements to drive growth instead of slow you down, you need enterprise-grade AI contract management. Docusign IAM goes beyond summarizing contracts. It manages workflows end to end, uncovers insights at scale, and protects your most sensitive data. The result is faster deals, lower risk, and measurable impact across your entire business.