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Choose your Docusign support plan

Self-serve support

Signers and free account holders can get self-service support through our Support Center.

Visit the Support Center

Standard Support

Included with Paid Subscription¹
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  • Docusign Support Center
  • Docusign Chat Support
  • System availability monitoring
  • Online case management
  • Target initial response time <24 hours

Plus Support

Call for pricing 1-877-720-2040
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  • Docusign Support Center
  • System availability monitoring
  • Online case management
  • Target initial response time <6 hours
  • Phone support²
  • Technical support
  • Docusign connector support

Premier Support

Call for pricing 1-877-720-2040
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  • Docusign Support Center
  • System availability monitoring
  • Online case management
  • Target initial response time <4 hours
  • Emergency support (Severity Level 1) <1 hour
  • Phone support²
  • Technical support
  • Pre-built connector and API integration

Enterprise Premier Support

Call for pricing 1-877-720-2040
Learn More
  • Docusign Support Center
  • System availability monitoring
  • Online case management
  • Target initial response time <2 hours
  • Emergency support (Severity Level 1) <30 min
  • Phone support²
  • Technical support
  • Pre-built connector and API integration

  • Standard support for web customers only.

  • Click-to-call via Docusign Support Center. eSignature support available 24/7 (English-only); all other products and language support available during local business hours.